Privacy Policy for D-Wise Pro
Effective Date: 26-05-2025
D-Vice Pro, developed by Team Gravity, respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when using our mobile application available on the Google Play Store.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, phone number, and email address provided during signup or service requests.
- Usage Data: QR code scans, complaint submissions, and technician interactions.
- Location Data: Used only when necessary, such as for tagging service requests or technician routing.
2. How We Use Your Information
- To register and manage devices installed at customer locations
- To process and track service and maintenance requests
- To enable communication between customers, service technicians, and brand service centers
- To send notifications, invoices, and reminders
- To improve the performance and reliability of our services
3. Data Sharing and Disclosure
We do not sell your data. However, we may share your information with:
- Authorized service technicians and area managers
- Brand service centers for complaint forwarding
- Third-party payment processors (e.g., Stripe, PayPal)
- Authorities or legal entities when required by law
4. Security
Your data is securely stored using encryption and secure servers. We implement industry-standard measures to protect against unauthorized access or misuse.
5. Your Rights
You may request to:
- Access, update, or delete your personal information
- Withdraw your consent for data processing
- Deactivate your account
To do so, contact us at info@teamgravity.in.
6. Children's Privacy
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us immediately.
7. Changes to This Policy
This Privacy Policy may be updated from time to time. You will be notified of major changes through the app or email.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@teamgravity.in
Developer: Team Gravity